Returns & Refunds

At Lunivar, your satisfaction is important to us. If you are not completely happy with your purchase, we are here to help. Please review our policy below for information regarding returns, refunds, and exchanges.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

  • Proof of purchase (order confirmation or receipt) must be provided

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items

  • Gift cards

  • Items that have been used, damaged, or altered after delivery

  • Personalized or custom-made products (if applicable)

3. Return Process

To initiate a return:

  1. Contact us at lunivar@spookysuit.com within 30 days of delivery.

  2. Include your order number and reason for return.

  3. Wait for return authorization and instructions before sending the item back.

Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival.

4. Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Clear photos of the product and packaging

We will review the issue and arrange a replacement or refund where applicable.

5. Refunds

Once we receive and inspect your returned item:

  • You will be notified of approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at lunivar@spookysuit.com.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company — it may take some time before your refund is officially posted.

  3. Contact your bank for processing time details.

If you have completed these steps and still have not received your refund, please contact us.

8. Contact Information

If you have questions about our Returns & Refunds Policy, please contact us:

Lunivar
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
Phone: 901-878-9629
Email: lunivar@spookysuit.com

Thank you for shopping with Lunivar. We value your trust and are committed to making your experience smooth and worry-free.